Refund Policy

If Visaping is not useful for you, ask for a refund within 7 days of your payment and we will refund it in full.

If the board or alerts are down for more than 48 hours during your access period, we will extend your access by the lost time or refund the unused part, as you prefer.

Email [email protected] from the address you paid with, or include your access code. Refunds are sent through Stripe to your original payment method and usually appear within 5 to 10 business days.

When a payment is refunded, the access it paid for ends.

We cannot refund visa fees or provider fees, because those are paid to the embassy or provider, not to us. Missing an appointment that was shown is not a reason for a refund after the 7-day period.